Recovery
NewHear from unhappy customers first, and put it right.
After a visit, customers can tell you privately how it went. A low rating, in private or on Google, opens a recovery case so someone on your team follows up.
- 14 days of the full product
- No card needed
Acme Coffee
How was your visit today?
This takes about 20 seconds. Your answers go to the team, not a public review site.
★★★★★
Example · customer's view
“Food was cold by the time it reached the table.”
From a bad moment to a customer who comes back.
- 01
Ask after the visit
A short private survey on WhatsApp, about 45 minutes after the visit, when you switch it on.
- 02
A low rating opens a case
1–2★ private feedback or a 1–2★ Google review opens one. You can add a case by hand too.
- 03
Someone owns it
Assign a teammate, set severity, and contact the customer on WhatsApp from your number.
- 04
Close the loop
Mark it resolved with the history kept. Overdue cases stay in view until they’re done.
Built for the follow-up, not just the alert.
Private feedback
A 1–5★ form with a comment and a few tags. It takes about 20 seconds.
Cases open by themselves
From low private ratings and low Google reviews, so nothing waits for someone to notice.
Assign and prioritise
Owner, severity and status: new, assigned, in progress, resolved.
Reach out on WhatsApp
Contact the customer from your own WhatsApp Business number, or log that you called.
Alerts that reach you
In the app on every plan. On WhatsApp on Growth and Scale.
Nothing slips
An overdue case goes to Fix now in Command Center until it’s handled.
Fair by design
Private feedback is a second door, never a gate.
- What a customer tells you privately never decides whether they’re asked for a Google review.
- Review links open Google’s own review form, with no rating screen first.
- Customers who opt out are never messaged again on that channel.
Good to know
- Cases open from Google reviews and your private feedback.
- During your quiet hours, only critical cases reach your WhatsApp. The case is always waiting in the app.
- Messaging customers uses your WhatsApp Business number and their consent.
Questions
Still have a question? Ask us directly.
Is this review gating?
No. Private feedback is a way to reach you, not a filter. Everyone who can be asked for a Google review still is, whatever they told you privately.
What counts as an unhappy customer?
A 1 or 2 star private rating, or a 1 or 2 star Google review. You can also open a case yourself for anything else.
Will I get the alert on WhatsApp?
On Growth and Scale, and during your trial, once you connect your WhatsApp number in Settings. On Starter the alert is in the app.
Every unhappy customer, owned by someone.
14 days of the full product, recovery alerts included. No card.
Examples on this page are illustrations, not a real business. Reputify is independent and is not affiliated with or endorsed by Google or Meta.