Privacy Policy

1. Introduction

Reputify ("we", "our", or "us") is a customer intelligence platform operated by Joyful Designs. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our Software-as-a-Service (SaaS) platform. By using Reputify, you agree to the practices described in this policy.

We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• Account information: Name, email address, password (hashed), and profile picture when you register or update your profile
• Business information: Business name, locations, addresses, contact details, and business hours
• Payment information: Billing details processed by our payment provider (we do not store full card numbers)
• Communications: Messages you send to us (e.g., support requests, feedback)

Information from integrations

• Google Business Profile: When you connect your Google Business Profile, we receive review data, ratings, business information, and related content necessary to provide our review aggregation, analytics, and response management features
• Additional platforms may be integrated over time; we will update this policy accordingly

Information collected automatically

• Usage data: Logs of your activity, feature usage, session duration, and performance metrics
• Device information: Browser type, IP address, and device identifiers for security and analytics
• Cookies and similar technologies: Session cookies for authentication and preferences (see Section 9)

3. How We Use Your Information

We use the information we collect to:

• Provide the service: Operate Reputify, sync reviews from Google Business Profile, display analytics, and enable features such as response management and notifications
• Manage your account: Authenticate users, manage subscriptions, and provide customer support
• Improve our service: Analyze usage patterns, fix bugs, and develop new features
• Communicate with you: Send transactional emails (e.g., password reset, billing), product updates, and important notifications (e.g., new review alerts)
• Security and compliance: Detect fraud, enforce our Terms of Service, and comply with legal obligations

4. Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

• Service providers: Hosting, payment processing, email delivery, and analytics providers who assist us under strict data processing agreements
• Google: When you connect Google Business Profile, we use Google APIs in accordance with the Google API Services User Data Policy
• Legal requirements: When required by law, court order, or to protect our rights, safety, or property

If you add team members to your workspace, they may have access to business and review data according to their role (Owner, Manager, Member).

5. Data Retention

We retain your data for as long as your account is active and as needed to provide the service. After account termination, we may retain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data; we will process such requests subject to legal and operational requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest where applicable
• Secure password hashing and session management
• Access controls and authentication
• Regular security assessments and monitoring

No method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a structured, machine-readable format
• Object or restrict: Object to certain processing or request restriction of processing
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise these rights, contact us using the details below. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

8. International Data Transfers

Reputify may store and process data in servers located in different countries. When we transfer data across borders, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognized by applicable law.

9. Cookies and Similar Technologies

We use cookies and similar technologies for:

• Essential cookies: Session management, authentication, and security (required for the service to function)
• Preference cookies: Remember your settings (e.g., theme, language)
• Analytics cookies: Understand how you use the service to improve it (where applicable)

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the service.

10. Children's Privacy

Reputify is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Reputify by Joyful Designs
Email: support@thejoyfuldesigns.com
Website: thejoyfuldesigns.com